Frequently Asked Questions

General Questions

You can search the shop by clicking the magnifying glass in the upper right hand corner, this will reveal a search box. There is another search box if you are on a shop page, it will be on the top of the left sidebar.

Load More

Start by finding a product you’d like, and click the add to cart button on the product page. Once your product is added to the cart, click the cart icon in the upper righthand corner. This will bring you to your cart page, where you can verify what you’d like to order, as well shows your total cost. Click “Proceed to checkout” to begin placing your order. The next page you will enter your shipping and billing info, then choose which payment type you’d like to checkout with. Once you’ve picked your payment type, make sure to agree with the terms and conditions, and click the button to proceed under the checkbox. Your payment information is handled by our payment processors, we store no sensitive financial information on our servers. Your debit/credit card information is privately handled by PayPal, ensuring your details are only managed by responsible and trusted parties.

Load More

If you head to the My Account section of the site, click on Orders. Click view to see the order info; at the top it will say the day it was shipped, which carrier was used, as well your tracking number!

Load More

You can currently checkout with PayPal using a Paypal account, Debit Card, or Credit Card. We also accept these cryptocurrencies: Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Monero (XMR), Dash (DASH), and Decred (DCR).

Load More

You have 7 days once your order is delivered to request a return or exchange. Read more here: https://chicagogemshop.com/returns-and-exchanges/

Load More

Go to: https://chicagogemshop.com/dashboard/

Type in your chosen Username, Email, Password in the fields under the ‘Register’ section!

Load More

We are currently only online. We do not have a storefront currently for our customers to visit, although we hope to in the future.

Load More

You knife is covered in an oil, to ensure when you receive it, it’s still in perfect shape. When unwrapping it, you’ll want to use a towel to wipe the knife down. This is recommended because it will leave a layer of oil on the knife, helping add a layer for protection and preservation.

Load More

Our knives are made to order, this means that when you place your order, your knife is forged after you order. This also means that if you’d like to request a custom feature, or design for the knife, you can! Just let us know in an email after you have paid, or use the contact form located here:

If you are afraid that your messages won’t reach us in time, you can contact us on social media with your order number, and your custom requests! We check our messages daily on every platform.

Load More

At checkout you have a chance to enter your billing info and shipping info, if you are looking to ship to someone else, just enter their shipping info in the boxes.

Load More

Yes, you can get in contact with us by emailing support@chicagogemshop.com or submit a support ticket using the form here: https://chicagogemshop.com/submit-ticket/

Load More